Have Questions about Avilla Bali Friends? Let us Help!
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AVILLA BALI FRIENDS is a customer loyalty program by Avilla Hospitality, designed to reward our loyal friends for their stay at our participating hotels and villas.

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No, joining the loyalty program is FREE OF CHARGE.

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You can sign up in our website at http://friends.avillabaligo.com or simply tick on the click box Sign up to get member benefits when you make a booking with us. You can also join the membership program by confirming an invitation that you will receive after staying in one of our participating hotels or villas.

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After you have signed up for AVILLA BALI FRIENDS, you will receive a confirmation letter with your login ID.

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The electronic membership card will be issued immediately upon the confirmation of a verification email once you have signed up. Simply login to your account and click on the Membership E-Card to acquire your personalized digital membership card.

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After you have signed up for AVILLA BALI FRIENDS, you will receive a confirmation letter with your login ID.

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The membership is non-transferable since it is awarded to individual basis for individual travel purposes. Therefore, membership cannot be either shared, combined or transferred.

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There are three tiers in AVILLA BALI FRIENDS, starting from Blue, Silver and Gold. Blue tier will be automatically awarded upon you joining our program.

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ABF Coin is the name of the points awarded to the members for their qualifying spend at our participating hotels and villas, which can later be redeemed for various rewards.

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Members will be automatically upgraded to the next tier upon achieving the minimum required amount of ABF Coin in the course of 12-month from the date of enrollment in the loyalty program

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Your new digital membership card will be immediately upgraded, and it will also show your new status.

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The membership has no expiry dates. Your membership points, however, will be renewed automatically if there is at least 1 (one) night transaction within the term period.

The point accumulation cycle is 1 (one) year or 12 (twelve) months from the enrollment date. During the one year period, members are eligible to earn points and upgrade to higher membership tier. However, as soon as you have reached a higher membership status level, a new period of 12 (twelve) months starts in which the amount of ABF Coin earned will determine the membership status level for the next 12 months.

If members are not earning enough ABF Coins to keep their tier within the new cycle of 12 months period, the membership will be downgraded to the previous membership tier. Membership accounts that have been inactive for any periods of 24 consecutive months will be closed. Thus, all benefits and rewards of membership and all unused ABF Coins would be cancelled.

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Qualifying rate is the actual rate paid by the member for a room at any participating hotels and villas for AVILLA BALI FRIENDS program, which is the published room rate found on the Avilla Hospitality booking website www.avillabaligo.com or each individual participating hotels and villas’ websites. The qualifying rate would not include online travel agent rates, promotional or special rates, sponsored, or any complimentary stays extended to the member for any reason.

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ABF Coins will be awarded to the members upon their stays at qualifying rate at participating AVILLA Hospitality hotels and villas. Members must quote their membership number upon reservation and present their membership e-card at the time of check-in for their stays at the participating hotels and villas

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You will earn 1 ABF Coin every IDR 100,000 (a hundred thousand rupiahs) you spend in our participating hotels or villas at the qualifying rate.

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ABF Coins will be credited to your account within 2 (two) days after the stay and upon all related payments are being made in full.

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Currently, only 5 (five) hotels and villas are participating in AVILLA BALI FRIENDS membership program, which include LeJardin Boutique Villas, Kokonut Suites, Berry Amour Romantic Villas, Berry Biz Hotel, and Berry Glee Hotel. However, no need to worry since MORE UNITS ARE JOINING SOON.

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No, you can only get ABF Coins if you stay at the participating hotel and villas for the loyalty program.

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No, members are only awarded ABF for the stays at qualifying rate, incurred AFTER their enrollment in AVILLA BALI FRIENDS

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You can earn ABF Coins for all the rooms you have booked in a single reservation at the qualifying rate, as long as you stay yourself in one of the rooms booked, and the payment is under your name. Therefore, if the rooms are paid under other people’s name, no Avilla Friendship Coins are earned.

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No, if you are sharing the room with other member(s), only one member who booked and paid for the room will be awarded with ABF Coins.

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You can log in on your account at http://friends.avillabaligo.com to see your points balance and transactional history. In order to redeem the ABF Coins, once you log into your account, go to the Reward Catalog section to see the available rewards and select your favorite reward to redeem.

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If you do not see all your stays on the Transaction History after you login, please send us Missing Points inquiry to our customer service at membership@avillabaligo.com

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There are some cases that cause you cannot redeem your points for the rewards:

  • You do not have enough points to redeem for the reward you have chosen. In this case, please choose another reward with less required ABF Coins or earn more to redeem later.
  • Your previous accumulated points have expired.
  • The reward you have chosen is not available. In this case, the website will show the notification to let you know that the particular reward is out of stock. If you still have more concern about your redemption, don’t hesitate to contact our support team at membership@avillabaligo.com

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Membership can be terminated for fraud, misuse and abuse of the program benefits or rewards, as well as failure to follow the terms and conditions stated. This way, the ABF Coins will also be revoked. AVILLA Hospitality may also terminate any membership at its complete discretion, including all the ABF Coins' benefits and rewards will also be cancelled.

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What are you waiting for? Join Avilla Bali Friends today!

 

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at Berry Biz Hotel

Jl. Sunset Road No. 99, Seminyak,
Bali, Indonesia


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